Part 1 – Configuration on LastPass Dashboard
  • Open the LastPass Admin Dashboard. Select “Applications” from the left side menu and then select “Web App” from the submenu.

LastPass Web Applications

 

  • Click on “+ Add SSO App” button from the upper right corner.

Add SSO application

 

  • A pop-up window will appear. Under the section: “Select your app”, click on “Search…” and type ServiceNow to search the LastPass Catalog. Select ServiceNow from the drop-down menu.

SSO App Catalog

 

  • Under the section: “Identity Provider”, you will find the required information such as “Entity ID”, “SSO End Point”, and “Logout URL”. Also, you can download the LastPass Metadata xml or Certificate file to your computer by clicking on the download arrow button next to “Metadata” or “Certificate”.

SSO Identity Provider

 

Part 2 – SSO Configuration on ServiceNow

Open a new tab on your browser and log into your ServiceNow account. Then, follow the instructions to configure the SAML SSO for  ServiceNow.

Part 3 – Finalizing SSO Configuration
  • Go back to the browser tab where you have the LastPass Admin Dashboard open.
  • Expand the “Service Provider” section and paste the “ACS” and “Entity ID” you copied from the ServiceNow website.

SSO app Service Provider

 

  • Click on “Advanced Setup” section if you have to set up advanced settings for ServiceNow.

Advanced Setting

 

  • Click on “Save”.

ServiceNow is now configured! Please see the Assign Users page for instructions on assigning users to ServiceNow.