Part 1 – Configuration on LastPass Dashboard
  • Open the LastPass Admin Dashboard. Select “Applications” from the left side menu and then select “Web App” from the submenu.

LastPass Web Applications

 

  • Click on “+ Add SSO App” button from the upper right corner.

Add SSO application

 

  • A pop-up window will appear. Under the section: “Select your app”, click on “Search…” and type GoToAssist to search the LastPass Catalog. Select GoToAssist from the drop-down menu.

SSO App Catalog

 

  • Under the section: “Identity Provider”, you will find the required information such as “Entity ID”, “SSO End Point”, and “Logout URL”. Also, you can download the LastPass Metadata xml or Certificate file to your computer by clicking on the download arrow button next to “Metadata” or “Certificate”.

SSO Identity Provider

 

Part 2 – Configuration on GoToAssist
  • Log in to the Organization Center at https://organization.logmeininc.com.

  • In the “Identity Provider” tab, choose “Manual“.
  • Enter the following information copied from LastPass dashboard:
    Sign-in page url: https://identity.lastpass.com/SAML/SSOService
    Sign-out page url: https://identity.lastpass.com/Login/Logout
    Identity Provider Entity ID: https://identity.lastpass.com
    Certificate: Downloaded from LastPass dashboard
  • Click on “Save“.

GoToSetting

 

Part 3 – Finalizing SSO Configuration
  • Go back to the browser tab where you have the LastPass admin dashboard open.
  • Expand the “Service Provider” section and paste the following URL in theACStext box:
    For GoToAssist (Remote Support): https://authentication.logmeininc.com/saml/up.gotoassist.com/acs
    For GoToAssist (Service Desk): https://authentication.logmeininc.com/saml/desk.gotoassist.com/acs

SSO app Service Provider

 

  • Click on “Save”.
GoToAssist is now configured! Please see the Assign Users page for instructions on assigning users to GoToAssist.